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Thank you for your interest in Golnar Scott Jewelry- We are here to help! If you need answers to questions not covered on our FAQs section, please e-mail us. We respond to e-mails within 24 hours (excluding weekends and holidays).
General Customer Service Call: (925) 272-8386 Phone Hours are Mon-Fri 9-6 PST
General Customer Service Email: email@example.com
FREQUENTLY ASKED QUESTIONS
What Metals do you use?
The metals in the Golnar Scott Jewelry are made out of either, sterling silver or Silver plate with 99.5% sterling silver-Filled, 22k gold-Filled plate, and stainless steel. All metals are lead and nickel free and Hypoallergenic.
What is the weight of Golnar Scott Jewelry Necklaces / Bracelets
All of the Golnar’s pieces are designed to be so lightweight that it feels really comfortable to wear! Our Jewelry is so comfortable that you may forget to take it off.
The actual weight of the Golnar Scott Bracelets is about .2 ounces, while the Golnar’s Silver line is a little over 2 ounces of course depending on every piece. The chunkier necklaces are obviously heavier.
Our customers like to wear multiple Golnar’s bracelets and wraps on the same arm, because they are lightweight, comfortable and make a unique fashion statement when stacked together.
How secure are the Wrap Bracelets' Clasps?
Depending on the style, the clasps are secure with magnetic clasps, adjustable silk wraps, or oversized jewelry clasp for easy use. Every woman can easily put on and take off our necklaces and bracelets with these easy-to-use clasps. From time to time our clasps may vary, depending upon our designs, number of strands and availability.
Are there any Special Care Instructions?
Yes! Please do not wear your Jewelry in water. This includes bathing, swimming, hot yoga class, exercise etc. And as much as you may love them, please don’t shower with them!
As for the metal, the silver plate crescents will not tarnish or turn black, but they will patina over time. Sterling silver tarnishes - especially when exposed to salt air or products containing sulfur. Use a silver cloth to polish. When you are not wearing it, put it in a pouch.
Use a soft fabric pouch if you don’t have enough room for a jewelry box with a hard exterior.
Jewelry should be stored in a dry place away from humidity, moisture and extreme temperatures. So if you have jewelry sitting next to your bathroom sink, consider moving it to another room.
Can I have my bracelets or necklaces that I buy from you to be slightly adjusted to fit me?
Yes but it also depends on the style! Most women wear size Small & Medium. Also, several sizes may fit one person, depending on how you like to wear it. Some women like bracelets tighter (like a cuff), but most prefer it looser (like a bangle). As far as the necklace we can adjust necklaces that are on the wire with an extension chain for you. It is not possible to adjust the hand knotted pearls, as it will have to be undone and re-knotted again.
How long are the Necklaces?
The Small and Medium sizes of our necklaces, are 17”, 18” and longer ones are 22”, 36” and 50” Depending on each style. You can wear the necklaces anyway you like. Perhaps just layer it or wrap around your neck twice or three times. Hey, it's your fashion statement so feel free to wear it how you see fit and based on your attire. Experiment. Have fun.
How Do I Know My Order Has Shipped?
Due to the huge demand for Golnar Scott Jewelry, orders are crafted and shipped within 3-5 business days (Monday - Friday) of receiving the order.
Orders placed with Overnight shipping are produced and shipped within 1-2 business days. Have a deadline? Birthday? Gift? Please let us know in the notes or comments of your order.
For Holiday Shipping Times please meet datelines.
After your order is produced and reviewed, you receive an email that your order has shipped. That email will also include a copy of your order for your records.
Will I be Charged Sales Tax?
Only If you live in California, and are not a reseller, then the state requires that we charge California State sales tax with your order. Your sales tax gets remitted to the State Board of Equalization in California on a quarterly basis.
Gift Options: How do you wrap if I want to give a gift and send it directly to my loved ones?
Gift Options are offered for many items, and be selected in the shopping Bag or while you're checking out. Not available on international orders.
- Gift Message . A brief message printed on the packing slip.
- Embroidered Silk Bag ($15) . We'll wrap it with tissue paper and a small box and put the box for you in the beautiful embroidered silk bag.
- Gift Box ($5) . We'll wrap it for you! Arrives boxed with tissue paper, and a card. (Oversized items are gift-wrapped, tied with a ribbon and include a card)